How to Buy
Please Read Carefully
By acquiring Manifold products through the Online Store or by any other means you agree to the terms and conditions and procedures set forth on this page. Do not acquire Manifold products if you do not agree to these terms and conditions and procedures.
All production Manifold software is licensed, not sold, using our standard End User License Agreement (EULA). Please read the Agreement carefully to be sure you agree before ordering software. If you do not understand the Agreement ask a competent attorney to advise you. Do not license Manifold products if you do not understand the Agreement.
Credit cards: Accepted credit cards may be used for payment via the Online Store. Customers are advised to study this web site carefully and to contact firstname.lastname@example.org to resolve any questions or uncertainties before ordering products.
Prepayment by Wire Transfer: Orders may also be prepaid by wire transfers. Please contact email@example.com for wire transfer information.
Valid Email Address Required
You must provide a valid email address to which serial numbers and invoice emails may be sent. The same email address will be used for all emails, so please provide an email address to which you would like the invoice to be sent as well as all product keys and other product information.
If you are ordering for an organization, please specify an email address for your order that is in the care of a reliable and competent person. Manifold will communicate only with that email address regarding the order. Do not specify an email address for someone who will lose the serial number email or who cannot represent your organization for any questions regarding the order or regarding installation or activation. See the further discussion in the Serial Numbers page.
Refunds and Returns
Products of any kind, including licenses and services, acquired in direct transactions from Manifold are
Serial Numbers and Activation Keys
Manifold is protected using a Serial Number and Activation Key system. For information on Serial Numbers, please read the additional terms and conditions of licensing set forth in the Serial Numbers page. The terms and conditions in the Serial Numbers page are part of these general terms and conditions of sale and licensing that apply to all orders. They have been provided on a separate page for easier navigation.
For information on Activation keys, see the Activation Keys and Serial Numbers help topic. The serial number provided to you when you purchase Manifold will allow it to run for up to 30 days from the date the serial number is issued without an Activation key. An Activation key is required for permanent installation.
Read the above pages carefully. Do not order a Manifold product if you have not read the above pages, completely understand their content and agree with the terms and conditions they set forth. Do not order Manifold products if you do not agree to the protection mechanism or if you are unwilling to utilize the product within the limitations imposed by the protection mechanism.
General Shipping / Delivery Information
Manifold System products are downloaded via Internet. When your Manifold System order is processed you will receive email instructions for downloading your order by Internet. It is entirely your obligation to have Internet capability sufficient to download the latest edition of Manifold from the Product Downloads page. Downloads are large, typically 85 MB for 32-bit editions and over 100 MB for 64-bit editions. Users who do not have Internet connections allowing reliable download of such large files should arrange for a colleague or consultant who has a good Internet connection to download the installation files for them onto a local medium, such as a USB drive, that may be used to copy the installation files onto the target computer.
Some products are not downloaded but are license keys that turn on features in already installed systems. For example, optional extensions to Manifold System such Business Tools, Geocoding Tools or Surface Tools are neither hard copy nor are they downloadable - they are delivered by email as serial numbers that are used to "turn on" these extensions within a compatible Manifold System installation. See the product listings in the Online Store for more information.
Please also read the additional terms and conditions of licensing set forth in the Shipping page, which includes terms related to taxes and customs duties that apply even if no product is physically shipped. The terms and conditions in the Shipping page are part of these general terms and conditions of sale and licensing that apply to all orders. They have been provided on a separate page for easier navigation.
Chargebacks / Wire Errors / Other Errors
Chargebacks: Inappropriate chargebacks by credit card customers are costly to process and may subject the person making the chargeback to criminal and civil liability. Manifold prosecutes all misuse of credit cards, including chargebacks, to the fullest extent allowed by law.
All chargebacks will be contested and may subject you to extensive additional costs.By ordering from Manifold you agree to pay all costs and fees, including any costs of collections or legal costs incurred by Manifold resulting from any chargeback you issue. Any chargeback will result in permanent cancellation of credit card purchasing privileges and cancellation of all licenses acquired by that customer. Manifold reports all chargebacks to publicly searchable chargeback abuser databases including full name, email, order date, order amount, IP address, full address and phone number, and will forward all chargeback cases to local collection agencies.
Wire Errors: Wire transfer customers should take care to obtain and to diligently observe wire transfer instructions from Manifold. Any funds returned for wire transfers sent in error or otherwise cancelled will have a $500 wire transfer fee deducted, with the recipient bearing all costs of transfers enroute or fees taken by intermediaries enroute. Please take the time to have all questions answered before sending a wire transfer to make sure you are ordering what you want. Before sending a wire transfer, please make sure to contact firstname.lastname@example.org to obtain complete instructions. Payment errors for wire transfers must be resolved within 30 days.
Other Errors: Manifold offers transactions only to adults of sound mind who have English languge capability and the mental capacity to utilize the Online Store and other Manifold facilities with reasonable attentiveness. Customer commands to the Online Store, customer information provided to the Online Store and any orders a customer places are the customer's responsibility. Customers who are not sure what they should order should get assistance from a reseller, consultant or other knowledgable party.
Important Licensing Information
All Manifold software products are licensed, not sold, using Manifold's standard End User License Agreement. Please read this agreement carefully to be sure you agree. The End User License Agreement contains significant restrictions to the license granted. Ask for a competent attorney to advise you if you do not understand the Agreement.
Manifold reserves the right to decline to license or sell any product to any person or organization, or to cancel any transaction should Manifold in its sole and exclusive judgment decide not to do business with a particular party.
The End User License Agreement for Manifold software explicitly specifies that the license terminates if the Agreement is violated. You agree that Manifold may also terminate the license for violations of these terms. Any such terminations may be automatically enforced by the software itself, and if a termination occurs you will not receive any refund for any licensing fees paid. For example, if you violate the Agreement by installing a single license of Manifold on multiple machines for use by multiple people the software will eventually terminate itself and will revoke the serial number for that license.
Please also read the additional terms and conditions of licensing set forth in the Licensing Information page. The terms and conditions in the Licensing Information page are part of these general terms and conditions of sale and licensing that apply to all orders. They have been provided on a separate page for easier navigation.
Manifold products are licensed
Please read the additional terms and conditions of licensing set forth in the Support Information page. The terms and conditions in the Support Information page are part of these general terms and conditions of sale and licensing that apply to all orders. They have been provided on a separate page for easier navigation.
For a general introduction to how technical support is operated, see the Support page.
Buy Now via the Online Store
Buy Manifold products on the Online Store. The store is open 24 hours / seven days a week / every day of the year. Orders are processed immediately with serial number email sent out in seconds. Use Manifold products today!
Suggestions to improve Manifold are always welcome. Please see the Suggestions page for tips on making effective suggestions.