Activation Troubleshooting

Simple Errors are Easy to Fix

Keep it Simple

Simple errors are easy to fix

Please visit the Activation page for a quick guide to activating your Manifold® product license. Follow the instructions carefully and it will work.

Problems are almost always something simple that is easy to fix, like typographic errors in the serial number, or trying to activate on a computer that doesn't have a connection to Internet. The tips below will help.

This page applies to all current Release 9 and Release 8 builds. For the activation process used in deprecated builds, see the Legacy Troubleshooting web page.

Serial Number

Manifold product licenses are authorized by a unique serial number. You must have a valid Manifold product serial number to run a Manifold product. Serial numbers are sent by email when a license is purchased. If you have not received the serial number email, check for Email Problems.

If you do not have a valid Manifold product serial number you can procure a license on the Online Store to obtain a serial number. If you lost your serial number, you may or may not be able to recover it by purchasing a Key Recovery service product.

Check your Serial Number

Check the serial number you are using on the Status Page. The status page will report the product authorized by that serial number and how many activations are left on that serial number.

  • Note the product authorized by that serial number. If it is not a Manifold product serial number, it cannot be used to activate a Manifold product license.
  • If a serial number is invalid, that usually indicates a typographical error. Please make sure to copy and paste the serial number from the original serial number email message. Do not change the serial number in any way.
  • If a serial number has been revoked, that usually indicates it has been traded in on an upgrade, such as an upgrade to a newer Manifold product version. Locate the serial number obtained by upgrade and use that serial number instead. If you lost the upgrade you might be able to recover it using a Key Recovery service product.
  • If you have done many activations in a short time, you might no longer have any activations available, and will have to wait until at least one activation "grows back" and becomes available again. See the About Activation page to learn how activations always automatically grow back. If you cannot wait for an activation to grow back, you'll have to buy a new serial number.

Quick Fixes

Overlooking something simple causes almost all activation problems. Such problems are easy to fix by carefully applying the activation instructions. Consider the following for fast and easy fixes:

  • No Internet connection - Does the computer have a live Internet connection? You must have a live Internet connection to activate.
  • Firewall or other block - Is any software installed that would prevent the Manifold product from contacting Manifold's activation servers? If so, turn it off during activation.
  • Errors in serial number - Did you correctly enter the serial number? To avoid typographic errors use Copy and Paste from the original serial number email message sent to you by Manifold. Do not make any changes in the serial number. Do not use a masked version of a serial number from a Manifold product installation's About dialog that has "X" characters replacing part of the serial number.
  • Wrong serial number - Are you trying to use a serial number issued for a different product? To activate a Manifold product you must use a Manifold product serial number.
  • No available activations. - Activations automatically grow back after use, but if you use up all available activations in a short time you may have to wait until at least one activation grows back and is available again. See the About Activation page for how that works.
  • One activation every 24 hours - Have you activated on a different system in the last 24 hours? After activating a license on a computer, you must wait at least 24 hours before activating that license on a different computer.
  • Wrong installation file - The Product Downloads page provides installation files for Manifold products. Trying to use installation files for other Manifold products will not work.
  • Inaccurate system date - Is your system date set accurately? If your system date is set to a date and time in 2004 the activation process knows something is bogus.
  • Microsoft requirements not installed - Manifold products require Microsoft .NET. Portable installations of Manifold products also require Microsoft Visual C++ Redistributable. If required Microsoft components are not installed the product cannot be activated. The Requirements page has links to Microsoft downloads.
  • Unsupported Hardware or Software - Manifold products are licensed and supported for use only with computer configurations as described in the Requirements page. It's not going to install or activate on an Android telephone. Running on emulators, virtual machines, and other unsupported environments may also cause trouble. If you do that you are on your own with no support.
  • Non-default Windows Installations - When installing or activating a Manifold product, you must have a standard Windows installation in operation. Various third party programs (antivirus, "security" programs, etc.) may interfere with activation. Temporarily turn off such programs during activation. Manifold product installations and these instructions assume you are running an unmodified Windows installation as shipped by Microsoft. If your organization's IT department has installed special software on your computer to prevent you from installing software, that may prevent you from installing or activating Manifold product licenses as well.

For even more detail, see the Activation Frequently Asked Questions page for a comprehensive list of questions and answers.

Getting Assistance with Activation

All serial number and activation questions are handled by email.

Please see the Activation Support page for information on contacting tech support for priority assistance with any serial number or activation question. No tech support token is required for activation questions using the given procedure.

For general information on technical support for Manifold products, please see the main Support page.


Legacy Troubleshooting

This page provides tips for activation troubleshooting for current builds of Manifold System Release 9 and Release 8. Deprecated (older, out of date) builds of Release 9 and Release 8 may use a different activation mechanism. For activation troubleshooting tips for deprecated versions, see the Legacy Troubleshooting page.


Buy Now via the Online Store

Buy Manifold® products on the Online Store. The store is open 24 hours / seven days a week / every day of the year. Orders are processed immediately with a serial number sent out by email in seconds. Enjoy the world's most advanced spatial tools today!

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Engineering

About Manifold

Manifold® products deliver quality, performance and value in the world's most sophisticated, most modern and most powerful spatial products for GIS, ETL, DBMS, and Data Science. Total integration ensures ease of use, amazing speed, and unbeatably low cost of ownership. Tell your friends!

Questions? Contact sales@manifold.net. We're happy to help!