Activation Troubleshooting

Simple Errors are Easy to Fix

Keep it Simple

Simple errors are easy to fix

Please visit the Activation page for a quick guide to activating your SQL for ArcGIS® Pro license. Follow the instructions carefully and it will work.

Problems are almost always something simple that is easy to fix, like typographic errors in the serial number, or trying to activate on a computer that doesn't have a connection to Internet. The tips below will help.

Serial Number

SQL for ArcGIS Pro licenses are authorized by a unique serial number. You must have a valid SQL for ArcGIS Pro serial number to run SQL for ArcGIS Pro. Serial numbers are sent by email when a license is purchased. If you have not received the serial number email, check for Email Problems.

If you do not have a valid SQL for ArcGIS Pro serial number you can procure a license on the Online Store to obtain a serial number. If you lost your serial number, you may or may not be able to recover it by purchasing a Key Recovery service product.

Check your Serial Number

Check the serial number you are using on the Status Page. The status page will report the product authorized by that serial number and how many activations are left on that serial number.

  • Note the product authorized by that serial number. If it is not an SQL for ArcGIS Pro serial number, it cannot be used to activate an SQL for ArcGIS Pro license.
  • If a serial number is invalid, that usually indicates a typographical error. Please make sure to copy and paste the serial number from the original serial number email message. Do not change the serial number in any way.
  • If a serial number has been revoked, that usually indicates it has been traded in on an upgrade, such as an upgrade to a newer SQL for ArcGIS Pro version. Locate the serial number obtained by upgrade and use that serial number instead. If you lost the upgrade you might be able to recover it using a Key Recovery service product.
  • If you have done many activations in a short time, you might no longer have any activations available, and will have to wait until at least one activation "grows back" and becomes available again. See the About Activation page to learn how activations always automatically grow back. If you cannot wait for an activation to grow back, you'll have to buy a new serial number.

Quick Fixes

Overlooking something simple causes almost all activation problems. Such problems are easy to fix by carefully applying the activation instructions. Consider the following for fast and easy fixes:

  • No Internet connection - Does the computer have a live Internet connection? You must have a live Internet connection to activate.
  • Firewall or other block - Is any software installed that would prevent SQL for ArcGIS Pro from contacting Manifold's activation servers? If so, turn it off during activation.
  • Errors in serial number - Did you correctly enter the serial number? To avoid typographic errors use Copy and Paste from the original serial number email message sent to you by Manifold. Do not make any changes in the serial number. Do not use a masked version of a serial number from an SQL for ArcGIS Pro installation's About dialog that has "X" characters replacing part of the serial number.
  • Wrong serial number - Are you trying to use a serial number issued for a different product? To activate SQL for ArcGIS Pro you must use an SQL for ArcGIS Pro serial number.
  • No available activations. - Activations automatically grow back after use, but if you use up all available activations in a short time you may have to wait until at least one activation grows back and is available again. See the About Activation page for how that works.
  • One activation every 24 hours - Have you activated on a different system in the last 24 hours? After activating a license on a computer, you must wait at least 24 hours before activating that license on a different computer.
  • Wrong installation file - The Product Downloads page provides installation files for SQL for ArcGIS Pro. Trying to use installation files for other Manifold products will not work.
  • Inaccurate system date - Is your system date set accurately? If your system date is set to a date and time in 2004 the activation process knows something is bogus.
  • Microsoft requirements not installed - Windows Installer (.exe) installation packages for SQL for ArcGIS Pro will automatically install required Microsoft .NET Framework and Visual C++ Redistributable packages if they are missing. Portable (.zip) installations do not automatically install required Microsoft components if they are missing. If required Microsoft components are not installed the product cannot be activated. The Requirements page has links to Microsoft downloads. When using portable installations a quick and easy way to ensure Microsoft requirements are installed is to at least once install SQL for ArcGIS Pro from a Windows Installer package. You can then go on to use portable installations knowing all requirements have been installed for you.
  • Unsupported Hardware or Software - SQL for ArcGIS Pro is licensed and supported for use only with computer configurations as described in the Requirements page. It's not going to install or activate on an Android telephone. Running on emulators, virtual machines, and other unsupported environments may also cause trouble. If you do that you are on your own with no support.
  • Non-default Windows Installations - When installing or activating SQL for ArcGIS Pro, you must have a standard Windows installation in operation. Various third party programs (antivirus, "security" programs, etc.) may interfere with activation. Temporarily turn off such programs during activation. SQL for ArcGIS Pro installations and these instructions assume you are running an unmodified Windows installation as shipped by Microsoft. If your organization's IT department has installed special software on your computer to prevent you from installing software, that may prevent you from installing or activating SQL for ArcGIS Pro as well.

For even more detail, see the Activation Frequently Asked Questions page for a comprehensive list of questions and answers.

Getting Assistance with Activation

All serial number and activation questions are handled by email.

Please see the Activation Support page for information on contacting tech support for priority assistance with any serial number or activation question. No tech support token is required for activation questions using the given procedure.

For general information on technical support for SQL for ArcGIS Pro, please see the main Support page.

Buy Now via the Online Store

Buy SQL for ArcGIS® Pro on the Online Store. The store is open 24 hours / seven days a week / every day of the year. Orders are processed immediately with a serial number sent out by email in seconds. Enjoy the world's best desktop spatial SQL today!

 Click to begin shopping


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